Default setting is the basic assumption

I'm was in the store looking at how this situation was about to unfold, a mother yelling at her two little ones, of which one had special needs. I looked around assessing the situation on how she was going to manage their next level of development. The people in the store became anxious with concern of advice on the best way to handle her children. Rather than assuming that she is a bad mother....We can choose to assume she is a mother at her wits end, stressed out mentally and financially and that her actions in the store are not representative of her overall disposition--not functioning on the default settings means giving strangers even those that you find irritating in the moment, the benefit of the doubt. See I once was that mother at wits end who had an uncontrollable runner and parenting advice in the heat of that moment was not always appreciated when my parenting shoes was truly different from theirs.  Change your assumption....